Business Continuity and Disaster Recovery Planning Checklist
Authors: Rob McIsaac
Published: November 2012
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Recent events in the Northeast remind us of what an awesome power Mother Nature can be. Upon surveying the carnage on the Jersey Shore, Governor Chris Christie noted that he will no longer talk about “hundred year storms” since NJ has experienced three of them in as many years. That is the trouble with using averages for planning; they are averages over a long period of time, transcending knowable memory.
Regardless of their frequency, insurers’ planning needs to account for likely scenarios lest they put their customer relationships in peril at the very time the contractual promises they have made are needed most. A mobile app that goes dead, a website that is down or a phone unanswered amounts to the same thing: a breach of the trust that was implicit in the policy or contract.