Business and Technology Trends: Personal Lines
Published: November 2012
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With a continuing soft market,and very competitive conditions creating profitability pressures, personal lines carriers are focusing on growth strategies, expense reduction, and improving underwriting results.
Top initiatives for personal lines carriers include business intelligence, policy admin systems replacement, claims systems replacement, and portal functionality for both agents and insureds.
This report provides an overview of personal carriers’ business and technology issues, data about the marketplace, and over 30 examples of recent technology investments by personal lines insurers.