Business and Technology Trends: Personal Lines

Authors: Karlyn Carnahan and Steven Kaye

Pages: 20
Published: November 2012
Price: $1,500

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Summary

With a continuing soft market,and very competitive conditions creating profitability pressures, personal lines carriers are focusing on growth strategies, expense reduction, and improving underwriting results.

Top initiatives for personal lines carriers include business intelligence, policy admin systems replacement, claims systems replacement, and portal functionality for both agents and insureds.

This report provides an overview of personal carriers’ business and technology issues, data about the marketplace, and over 30 examples of recent technology investments by personal lines insurers.






CONTENTS

Introduction…2
Market Overview…2
Insurer Landscape…4
Top Core Application Issues…5
Business Drivers for Technology Planning…8
Front-End…7
Core Systems…10
Documents…14
Business Intelligence…15
CRM…16
Specialized Components…17
Top Technology Priorities…19
About Novarica…20