Summary

The business models and economics for insurance carriers are rapidly changing in response to continued margin pressure and increasing competitive threats. In order to survive and thrive in the future CIO’s need to facilitate and support business transformation efforts. This is far more than simply replacing or upgrading technology environments. Success can be highly rewarding but is anything but certain given environmental complexities. This report provides a roadmap of things to consider both before and during any significant transformational program.

CONTENTS

Key Points…2
The Case for Change…3
Partnership…3
Outcome Focused…4
Business Process…4
Culture…5
Governance…6
Sponsorship…6
Deliver…7
Learn…7
Communicate…8
Plan…8
Concluding Thoughts…9
About Novarica…10