A Multichannel World Raises The Stakes For Contact Centers

A Multichannel World Raises The Stakes For Contact Centers

- Rob McIsaac

Financial services industry leaders say that in the next five years, contact center agents will be expected to service more complex inquiries and manage more efficient selling techniques.

Capital Insurance Group Expands Guidewire Footprint

Capital Insurance Group Expands Guidewire Footprint

- Novarica

Monterey, CA-based P&C insurer Capital Insurance Group is retiring three siloed legacy underwriting systems and replacing them with a common suite of solutions from Guidewire. By doing so, Capital hopes to automate underwriting processes and gain the ability to more rapidly tailor policies to address rapidly changing market conditions.

Novarica: Large P/C Companies Widen Lead in Advanced Technology Race

Novarica: Large P/C Companies Widen Lead in Advanced Technology Race

- Novarica

Large property/casualty insurers are widening their lead over small- and medium-sized competitors in the race to add advanced technologies into daily work, Novarica concluded in a new report.

2015 Tech Trends: Data Accessibility, Mobile and Migration

2015 Tech Trends: Data Accessibility, Mobile and Migration

- Martina Conlon

It’s an exciting time in technology, and the rapid pace of innovation is inspiring, empowering and challenging the insurance industry. Technology mega-trends continue to offer great opportunities for insurers:…

The Future is Now for Group Insurance Carriers

The Future is Now for Group Insurance Carriers

- Rob McIsaac

As economists see it, the Great Recession has been over for more than five years. That said, the journey back from the high unemployment and negative growth rates that characterized the period has been anything but a “quick turn to bright.”

CIO Conundrum: Big-Picture Strategy vs. Fast Project Payback

CIO Conundrum: Big-Picture Strategy vs. Fast Project Payback

- Novarica

Enterprise architecture sounds like a good idea. But in the real world of gotta-get-it-done IT projects, it can often seem like an annoying obstacle rather than a strategic asset.

Predictive Analytics Help Insurers Overcome Data Glut

Predictive Analytics Help Insurers Overcome Data Glut

- Matthew Josefowicz

Now that insurers have access more data, the next frontier is using the data to become more effective underwriters and operators, a panel of technology experts said in a recent Best’s Review webinar on technology and underwriting.

The Mothers of Re-Invention

The Mothers of Re-Invention

- Rob McIsaac

For insurers as well as individuals, change is a constant. Technological advances now leap from the impossible to the mainstream in a matter of months rather than years, influencing how we think about markets and products and, with absolute assurance, how customers think about companies and industries.

Technology Just Won’t Go Away

Technology Just Won’t Go Away

- Matthew Josefowicz

In the midst of the massive changes sweeping the economy driven by the rapid evolution of information technology, insurers’ IT plans for 2015 are mostly a continuation of current projects and priorities.

Coping with the Compliance Squeeze

Coping with the Compliance Squeeze

- Rob McIsaac

Facing myriad and ever-changing regulatory mandates — and, in many cases, increasingly aggressive enforcement of those mandates — it stands to reason that insurers might crave technology to help them achieve compliance with greater confidence at a lower cost.

Is your business ready for the P&C digital transformation?

Is your business ready for the P&C digital transformation?

- Mitch Wein

It’s no secret that the pace of change is accelerating exponentially in the insurance industry. It’s also no secret that the digital journey is overloaded with danger and risk.

Retirement Plan Insurers Expanding Mobile and Social Capabilities

Retirement Plan Insurers Expanding Mobile and Social Capabilities

- Novarica

In the battle for market share in the defined contribution retirement plan space, insurers are expanding mobile and social media capabilities to help attract, retain and profitably serve clients, according to a new report from Novarica, a research and advisory firm focused on IT strategy.

Here’s One Way Insurer CIOs Can Prepare For a Digital Transformation

Here’s One Way Insurer CIOs Can Prepare For a Digital Transformation

- Novarica

With insurers facing an ever-increasing use of technology in their daily activities, the pressure is on for chief information officers to anticipate both current and future needs – for the companies they represent and the customers they hope to keep.

Committee Named to Select the Most Impactful Technology Initiatives by Insurers

Committee Named to Select the Most Impactful Technology Initiatives by Insurers

- Novarica

IT executives from some of the biggest names in the insurance industry have been named to a committee that will nominate the most impactful technology initiatives undertaken by insurers. The senior IT Execs that make up the newly formed Nominating Committee for the 2015 Novarica Research Council Impact Awards are from AIG, Encompass, Great American Insurance Group, MetLife, Patriot National, and Penn Mutual.

The Way Forward: Insurance in an Age of Customer Intimacy and the Internet of Things

The Way Forward: Insurance in an Age of Customer Intimacy and the Internet of Things

- Matt Josefowicz

A new global survey of executives was conducted by The Economist Intelligence Unit (EIU) in June 2014 and sponsored by SAP. The EIU asked 338 executives at life and property/casualty insurers to weigh in on future changes in their industry. The respondents were selected for their ability to provide an informed, high-level view of the future of insurance.

User Experience Matters. Really.

User Experience Matters. Really.

- Rob McIsaac

For insurers, the lesson is clear: improve the user experience by streamlining processes, or consumers will simply walk away.

Cloudy With A Chance of Privacy

Cloudy With A Chance of Privacy

- Tom Benton

Insurers are coming to grips with security concerns about the cloud as they gain more familiarity with the technology and institute new best practices.

Workers’ Comp Writers Using More Mobile Device Apps, Other Technology

Workers’ Comp Writers Using More Mobile Device Apps, Other Technology

- Novarica

Workers’ compensation insurers are increasingly turning to mobile device applications and other technology innovations in their bid to remain a force in the industry and serve their clients, Novarica determined in a new report. Their hope, Novarica said, is that these high-tech bells and whistles will help them reduce losses and boost returns in what remains a highly competitive sector.

Workers’ Comp Writers Using More Mobile Device Apps and Other Tech Advances

Workers’ Comp Writers Using More Mobile Device Apps and Other Tech Advances

- Novarica

Workers compensation insurers are increasingly turning to mobile device applications and other technology innovations in their bid to remain a force in the industry and serve their clients, Novarica determined in a new report.

Insurers Struggle to Correct Admitted Customer Experience Deficit – Novarica Study

Insurers Struggle to Correct Admitted Customer Experience Deficit – Novarica Study

- Tom Benton

Insurers recognize that policyholders’ and prospects’ customer experiences are shaped by companies such as Apple, Google and Amazon and that their own capabilities still fall short, according to Insurer Plans for Customer Experience, a new Novarica report sponsored by GMC Software as part of the research and advisory firm’s Research Partner Program. While insurers generally see the need to improve the customer experience, they are still hampered by…

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