Report Summary:

Accenture Claim Components Solution is a modular claims administration system, providing a desktop, claims workflow, financials management, and a FNOL configurable. Twelve US insurers are currently live on Accenture Claim Components Solution, of which four use the solution for personal lines only (two of these have over US$1Bn in NWP), two use the solution for commercial lines only (both with over US$1Bn in NWP), and the remainder support both personal and commercial lines on the solution (all with over US$1Bn in NWP). Publicly-announced clients include Chubb, the Hartford, OneBeacon, Affirmative, Fireman's Fund, and others. All major personal and commercial lines are live in production. The solution was profiled in Novarica Market Navigator™ US Property / Casualty Claims Solutions 2009 (Q1), published in February 2009.

References for this Novarica ACE Ranking included:

• Portfolio Manager at a large US property/casualty insurer, which has been using the solution for 7 years for claims and underwriting.
• AVP at a large US property/casualty insurer, which has been using the solution for 3.5 years for claims.
• SVP-CIO Claims IT at a large US property/casualty insurer, which has been using the solution for 7 years for claims.
• Global CIO at a large US property/casualty insurer, which has been using the solution for 7 years for claims.
• VP at a large US property/casualty insurer, which has been using the solution for almost 2 years for claims.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…4
Technology…4
Overall Customer Satisfaction…4
Additional Client Comments…5
About Novarica…5