Report Summary:

CSC's Agency Link is a browser-based solution which allows agents to access administration systems' back-office functions and to generate real-time policy declarations. The solution has 41 clients currently in production, almost all midsize to small property/casualty insurers. Publicly-announced clients include Accident Fund, Companion P&C Group, Florida Peninsula, Lititz Mutual, State Auto Insurance, Sunshine State Insurance and Utica First Insurance Company. The solution was profiled in Novarica Market Navigator™ US Property / Casualty New Business Solutions 2008 (Q4) published in December 2008.

References for this Novarica ACE Ranking included:

• AVP Business Insurance Services at a large US property/casualty insurer, which has been using the solution for 3 years for underwriting.
• VP at a small US property/casualty insurer, which has been using the solution for 2 years for underwriting, claims and billing.
• Senior Director of MIS at a midsize US property/casualty insurer, which has been using the solution for 6 years for POS and policy entry.
• Director, e-Commerce at a midsize US property/casualty insurer, which has been using the solution for 7 years for underwriting.
• Web Services Manager at a midsize US property/casualty insurer, which has been using the solution for 9 years for distribution.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4