Report Summary:

AgencyPortal is a web-front end and new business solution for property/casualty insurers. There are 42 property/casualty insurers in production in the U.S.. Publicly-announced clients include W.R. Berkley, Farmers, Arbella, Louisiana Workers' Compensation Corporation, General Casualty, MEMIC, and others. The solution is profiled in Novarica Market Navigator™: US New Business Systems 2008 (Q4), published in December 2008.

References for this Novarica Gold ACE Ranking included:

• Manager, IT Business Systems Projects at a midsize US property/casualty insurer, which has been using the solution for several months for underwriting.
• AVP Strategic Business Solutions at a midsize US property/casualty insurer, which has been using the solution for several months for distribution, as a quoting and submission portal.
• Marketing Technology Manager at a midsize US property/casualty insurer, which has been using the solution for a year for personal lines rating.
• AVP Underwriting Services at a midsize US property/casualty insurer, which has been using the solution for over a year for underwriting.
• Project Manager at a midsize US property/casualty insurer, which has been using the solution for 6 years for underwriting and operations.
• Business Systems Analyst at a small US property/casualty insurer, which has been using the solution for over a year for underwriting and marketing.
• VP/CIO at a midsize US property/casualty insurer, which has been using the solution for 3 years for commercial underwriting.
• Web Development Manager at a large US property/casualty insurer, which has been using the solution for over a year for underwriting and new business.
• Senior Manager at a midsize US property/casualty insurer, which has been using the solution for 4 years for agents, underwriting and policy automation.
• Underwriting Operations Manager at a midsize US property/casualty insurer, which has been using the solution for a year for underwriting.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…3
Organization…3
Functionality…4
Technology…4
Overall Customer Satisfaction…4
Additional Client Comments…5
About Novarica…5