Report Summary:

AWD is a workflow and imaging system provided by CSC. AWD is primarily in production at life/annuity insurers, and the customer base is tilted towards larger carriers. Publicly announced live clients include AEGON USA, Allstate, AIG, FBL Financial Group Inc., Manulife Financial Corporation, Ohio National Financial Services, OneAmerica, Pacific Life Insurance Company?s Life Insurance Division and Penn Mutual Life Insurance Co. A profile of the solution appears in Novarica Market Navigator™: US Insurance Document Management Solutions 2008 (Q3) published in August 2008.

References for this Novarica ACE Ranking included:

• SVP at a large US life/annuity insurer, which has been using the solution for ten years across all areas.
• Business Tech manager at a large US life/annuity insurer, which has been using the solution for 15 years across underwriting, new business, inforce transactions, claims, transfer agent, 529 plans, and account management.
• Manager at a midsize US life/annuity insurer, which has been using the solution for over four years in Customer Service, Broker-Dealer Accounts, Annuity New Business, Life New Business, and Producer Compensation.
• Director at a large US life/annuity, which has been using the solution for ten years in Annuities, Life, Claim, RPS, Contracting & Licensing, Accounting, Agent Comp., Document Management Center, and Broker Dealer.
• Manager at a large US life/annuity insurer, which has been using the solution for 13 years in New Business, Customer Service, Producer Solutions, Employer Markets and Annuities.

Novarica ACE Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4