Report Summary:

CastleBay Consulting Corporation is an Austin-based provider of operations and technology consulting services to the Canadian and U.S. property & casualty insurance industries, founded in 1998. Areas of focus include business process redesign, integration support, replacement of legacy systems, software evaluation and acquisition strategies and software selection. The company founders have an average of 25 years of experience in insurance, either as employees of insurance companies or with consulting firms. Publicly-announced clients include California Dental Association, Interboro Insurance, Main Street America Insurance Group, National Grange Mutual and Penn National.

References for this Novarica ACE Ranking included:

• IT Director at a midsize US property/casualty insurer, which has been using the company for 6 years for IT, commercial lines product and underwriting systems consulting.
• VP Accounting & Financial Reporting at a midsize US property/casualty insurer, which has been using the company for 2.5 year for finance and billing systems consulting.
• Vendor Acquisition at a large US property/casualty insurer, which has been using the company for 3 years for claims and underwriting systems consulting.
• Director, Projects and Planning at a midsize US property/casualty insurer, which has been using the company for 3 years for underwriting systems consulting.
• Director at a small US property/casualty insurer, which has been using the company for 2 years for business partner assessment and selection for IT and software.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4