Report Summary:

ClaimCenter is a comprehensive claims management solution from Guidewire Software, a privately-held software company headquartered in San Mateo, CA. ClaimCenter is currently live and installed at 31 US P/C insurers (and several non-US), including publicly-announced customers GEICO, Amica, Hastings Mutual, and Kentucky Farm Bureau.

References for this Novarica ACE Ranking included:

• CIO of a midsize workers compensation insurer who has been live with the solution for six months
• VP of technology of a midsize multi-line P/C insurer who has been live with the solution for one year
• CIO of a midsize workers compensation insurer who has been live with the solution for three years
• AVP of a large multi-line P/C insurer who has been live with the solution for 18 months
• CIO of a midsize commercial lines insurer who has been live with the solution for two years

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4