Report Summary:

NxTech ConneXt is an agency management system interface for property/casualty insurers, which also offers other data translation capabilities. There are 21 property/casualty insurers in production in the US. Publicly announced clients include the Cincinnati Insurance Companies, Countrywide Insurance Company, Penn National Insurance, and Preferred Mutual Insurance Company. The solution is profiled in Novarica Market Navigator™: Agency Connectivity (Q1), published in February 2009.

References for this Novarica ACE Ranking included:

• Manager Business Systems and Support at a midsize US property/casualty insurer, which has been using the solution for 3 years for underwriting, quote submission, policy changes, and rating and issuancee functions.
• President at a small US property/casualty insurer, which has been using the solution for 3 years for underwriting and distribution.
• Director Web Architecture and Agency Systems at a midsize US property/casualty insurer, which has been using the solution for 2 years for underwriting.
• Product Development Manager at a small US property/casualty insurer, which has been using the solution for 5 years for underwriting, claims and agency interface.
• Supervisor, E-Business Technical team, at a midsize US property/casualty insurer, which has been using the solution for over a year for underwriting.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…5