Report Summary:

CyberLife is a life insurance policy administration system from CSC which was launched in 1996 and re-architected in 2004. 45 North American life/annuity carriers currently use CyberLife, including 25 with over US$1 billion in NWP. Just over half the client base is using the latest version. A profile of the solution appears in Novarica Market Navigator: US Life/Annuity/Health Policy Administration Systems 2008 (Q2), published in May 2008.

References for this Novarica ACE Ranking included:

• AVP at a midsize life/annuity insurer which has been using CyberLife for new business, customer service, and financial reporting for more than five years.
• VP of Systems at a midsize life/annuity insurer which has been using CyberLife for new business, underwriting, claims, and in-force services for ten years.
• Director of IT at a large life/annuity insurer which has been using CyberLife across all areas for ten years.
• VP of IT at a large life/annuity insurer which has been using CyberLife in new business and administration for eight years
• VP of IT at a large life/annuity insurer which has been using CyberLife in product development and in-force service for more than ten years.

Novarica ACE Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…5