Report Summary:

Insuresoft's Diamond System is a policy administration system for property/casualty insurers. There are 19 property/casualty insurers in production in the U.S. Publicly-announced clients include Ag Workers Mutual Auto Insurance Company, Buckeye Insurance Group, Cincinnati Equitable Insurance Company, Federated Insurance, Grange Insurance Group, Nevada General Insurance Company, Northern Mutual Insurance Company, Safeway Property Insurance Company, Southern Mutual Insurance Company and Unique Insurance. The solution is profiled in Novarica Market Navigator™ US Property/Casualty Policy Administration Systems 2008 (Q2).

References for this Novarica ACE Ranking included:

• VP Information Systems at a small US property/casualty insurer, which has been using the solution for 4.5 years for underwriting, claims and accounting.
• CIO/VP Technical Operations at a small US property/casualty insurer, which has been using the solution for 9 years for underwriting, claims and distribution.
• AVP at a small US property/casualty insurer, which has been using the solution for 9 years for underwriting, claims and billing.
• VP/Treasurer at a small US property/casualty insurer, which has been using the solution for a year for claims and underwriting.
• Application Consultant, at a small US property/casualty insurer, which has been using the solution for 10 years for underwriting, claims and premium accounting.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…3
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4