Report Summary:

Optical Image Technology's DocFinity is a suite of integrated document management and workflow software products for a variety of industries including insurance. Optical Image Technology is a privately-held company headquartered in State College, PA. Publicly announced clients inclue Central Cooperative Insurance Company, Chautauqua Patrons' Insurance Company, Esurance, Farmers Mutual Fire Insurance Association, Farmers Mutual Insurance Company, Friends Cove Mutual Insurance Company, Lehigh Mutual Insurance Company, Mercer Insurance Group, Michigan Millers Mutual Insurance Company, Ontario Insurance Company, Panhandle Farmers Mutual Insurance Company and Unitrin Direct.

References for this Novarica ACE Ranking included:

• Imaging Support Technician at a midsize US property/casualty insurer, which has been using the solution for 7 years for underwriting, claims, finance, product and agency services.
• IT Director - Document Management at a midsize US property/casualty insurer, which has been using the solution for 10 years for personal lines, auto and home insurance.
• AVP at a midsize US property/casualty insurer, which has been using the solution for 10 years for underwriting, claims and support.
• Claims Technology Manager at a midsize US property/casualty insurer, which has been using the solution for 4 years for claims and customer service.
• Manager at a midsize US property/casualty insurer, which has been using the solution for over 4 years for service, operations, underwriting, IT and claims.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4