Report Summary:

OneShield Dragon is a P&C policy administration system which was released in 2001, and re-architected in 2008. OneShield reports 10 North American clients using the Dragon front end, 4 personal lines carriers and 6 commercial lines carriers. Publicly-announced clients include Bristol West Insurance Group, Capitol Indemnity Corporation, Darwin Professional Underwriters, Farmers Alliance Mutual Insurance, Hanover Insurance Group, Main Street America, Max Specialty Insurance Company, Montpelier U.S. Insurance Company and PURE High Net Worth Insurance. The solution was profiled in Novarica Market Navigator™: US Property /Casualty Policy Administration Systems 2009 (Q2) published in May 2009.

References for this Novarica ACE Ranking included:

• President at a small US property/casualty insurer, which has been using the solution for several months for underwriting and distribution.
• Chief Architect at a large US property/casualty insurer, which has been using the solution for over 4 years for quoting, underwriting and policy administration
• AVP Integrated Solutions at a midsize US property/casualty insurer, which has been using the solution for several months for underwriting, claims, agents, product, marketing, customer service and operations.
• CIO at a midsize US property/casualty insurer, which has been using the solution for over 4 years for underwriting and producer management.
• VP & Controller at a small US property/casualty insurer, which has been using the solution for less than a year for underwriting and policy processing.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4