Report Summary:

PilotFish's XCS eiConsole is a graphical configuration tool for the creation, deployment, management and maintenance of interfaces using PilotFish's XCS eiPlatform (a Java integration framework). The XCS integration tools let insurers enable applications for Web services and implement ACORD standards. The company reports approximately 50 current insurer clients, ranging from large multinationals to small regional carriers across L/H and P/C. Publicly-announced clients include AAA Life and Illinois Mutual Life Insurance Company.

References for this Novarica ACE Ranking included:

• Analyst programmer at a midsize US life/health insurer, which has been using the solution for 2 years for underwriting/print.
• Team Lead of Architecture at a large US property/casualty insurer, which has been using the solution for a year for underwriting and claims
• Programmer/Analyst at a large US life/health insurer, which has been using the solution for 3 years for underwriting.
• VP IT at a midsize US life/health insurer, which has been using the solution for 3 years for underwriting, sales, claims and legal.
• VP Application Development at a midsize US life/health insurer, which has been using the solution for 3 years for underwriting.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4