Report Summary:

Eloquence is an enterprise document creation suite used for both high-volume batch processing and individual document generation. The solution can create all categories of documents, including policy documents, customer correspondence, bills/statements and forms. ISO forms can be designed or imported from Microsoft Word templates. The solution also provides some document management capability, and can capture, store and index received documents not created in the system. The solution was profiled in Novarica Market Navigator™ US Insurance Document Creation Solutions 2008 (Q3) published in August 2008.

References for this Novarica ACE Ranking included:

• Infrastructure Architect at a large US life/health insurer, which has been using the solution for over 10 years for claims, benefits, and correspondence.
• User/Analyst at a midsize US life/health insurer, which has been using the solution for less than a year for Customer Service, Claims, TPL, Provider Certification, Medical Review and Program Integrity
• Technical Lead/Project Manager at a large US property/casualty insurer, which has been using the solution for 2 years for claims.
• Project Manager at a large US life/health insurer, which has been using the solution for less than a year for healthcare.
• CIO at a large US life/health insurer, which has been using the solution for 2 years for Claims, Medical Management, Appeals & Grievances.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4