Report Summary:

Exceed Billing is a property/casualty billing solution from CSC which is sold both independently and as part of a full policy administration system suite. It has a total customer base of 14 insurers, including publicly announced customers AIG Agency Auto, Cincinnati Insurance Company, GEICO, PEMCO, Progressive, Safety Insurance Co., and State Auto Financial Corp. A profile of the solution appears in Novarica Market Navigator: US P/C Billing Systems 2008 (Q1), published in February 2008.

References for this Novarica ACE Ranking included:

• IT director of P/C administration systems at a large multi-line P/C insurer that has been live with Exceed Billing for 7 months
• VP at a midsize multi-line P/C insurer that has been live with Exceed Billing for 2 years
• IT Business Leader at a large personal lines P/C insurer that has been live with Exceed Billing for 6 years
• VP/Director of IT at a large multi-line P/C insurer that has been live with Exceed Billing for 3 years
• SVP/CIO of a midsize multi-line P/C insurer that has been live with Exceed billing as part of a full Exceed implementation for 9 months

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…5