Report Summary:

Exceed Claims is a property/casualty claims solution from CSC which is sold both independently and as part of a full policy administration suite. Exceed has a total customer base of 31, including publicly-announced clients Alfa Mutual Insurance Company, Frankenmuth Mutual Insurance, Georgia Farm Bureau Insurance Company, PEMCO Mutual Insurance Company, Safety Insurance Group, Southern Farm Bureau Casualty Insurance Company, State Auto Financial Corp. and West Bend Mutual Insurance. A profile of the solution appears in Novarica Market Navigator™: US Property/Casualty Claims Solutions 2009(Q1), published in February 2009.

References for this Novarica ACE Ranking included:

• Manager, Systems Development, at a midsize US property/casualty insurer, which has been using the solution for over a year for claims.
• Strategic Business Contributor at a midsize US property/casualty insurer, which has been using the solution for 4 years for claims and underwriting.
• SVP Claims at a midsize US property/casualty insurer, which has been using the solution for 2 years for claims, billing and policy administration.
• Senior Director of MIS at a midsize US property/casualty insurer, which has been using the solution for 1.5 years for claims.
• IT Application Manager at a midsize US property/casualty insurer, which has been using the solution for 3 years for claims.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4