Report Summary:

AcroSoft Insurance Content Management (ICM) is a content management solution with document management, workflow and remote access capabilities. In addition to document capture, storage and indexing, AcroSoft highlights the integrated rules-based workflow engine and reporting capabilities, as well as built in workflow analytics. The solution is in use by more than 40 insurers and self-insureds. The solution is profiled in Novarica Market Navigator™: US Insurance Document Management Solutions 2008 (Q3), published in August 2008

References for this Novarica ACE Ranking included:

• VP at a small US property/casualty insurer, which has been using the solution for 6 years for all business units.
• IT Manager at a small US property/casualty insurer, which has been using the solution for 4 years for underwriting, claims and administrative documentation.
• VP at a midsize US property/casualty insurer, which has been using the solution for 2.5 years for claims and is adding underwriting.
• VP IT at a midsize US property/casualty insurer, which has been using the solution for 4 years for underwriting, claims and billing.
• IT Manager, Technical Services at a midsize US property/casualty insurer, which has been using the solution for 10 years for underwriting, claims and other functions.
• AVP at a midsize US property/casualty insurer, which has been using the solution for 4 years for underwriting and accounting.
• Project Manager at a midsize US property/casualty insurer, which has been using the solution for 4 years for underwriting, claims and HR.
• VP Operations at a midsize US property/casualty insurer, which has been using the solution for 3 years for underwriting and claims.
• EVP at a midsize US property/casualty insurer, which has been using the solution for 3 years for underwriting, claims and marketing.
• VP Claims at a midsize US property/casualty insurer, which has been using the solution for 5 years for claims.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4