Report Summary:

Perceptive Software's ImageNow is an enterprise document management solution which provides document intake, storage and indexing, as well as point-and-click workflow creation. The solution has more than 40 live clients, including Diamond Insurance Group, AmFed, Bankers Insurance Group, Premera Blue Cross and Braishfield Associates. Recent deals were publicly reported with Farmers Mutual Insurance, Risk Administrative Services, and Cypress Care. More detail on the solution and the company are provided in Novarica Market Navigator™: US Insurance Document Management Solutions 2008 (Q3), published in August 2008

References for this Novarica ACE Ranking included:

• IT Special Projects Coordinator at a midsize US property/casualty insurer, which has been using the solution for 4 years for multiple business areas.
• Manager, IT Product Development at a small US property/casualty insurer, which has been using the solution for 6 months for underwriting and claims and is implementing the solution enterprise-wide.
• Assistant Manager at a midsize US property/casualty insurer, which has been using the solution for a year company-wide.
• CTO at a small US property/casualty insurer, which has been using the solution for 2 years for underwriting and claims.
• Application Systems Architect at a midsize US property/casualty insurer, which has been using the solution for 2 years across the enterprise.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4