Report Summary:

ImageRight is an enterprise document management solution from ImageRight, Inc., a unit of Vertafore. It is in production at a wide range of life/annuity/health and property/casualty insurers across nearly all lines and product types at over 400 insurers, with over half the client base comprising property/casualty insurers under US$1 Bn in NWP, and another 25% made up of property/casualty MGAs. Current clients include Plymouth Rock, Massachusetts Property Insurance Underwriting Association, FCCI, Harleysville Mutual, AmComp and Magna Carta Companies. The solution is profiled in Novarica Market Navigator™: US Insurance Document Management Solutions 2008 (Q3) published in August 2008.

References for this Novarica ACE Ranking included:

• IT Director at a property/casualty MGA & Broker, which has been using the solution for 9 years in underwriting, claims, accounting and support.
• AVP at a large US property/casualty insurer, which has been using the solution for 2.5 years in underwriting, claims, accounting, systems and compliance.
• Senior Application Development Specialist at a midsize US property/casualty insurer, which has been using the solution for 6 years in Claims, TPA, Underwriting, Bonds, HR, and Corporate/Legal.
• COO at a property/casualty MGA & Broker, which has been using the solution for 1.5 years in underwriting.
• AVP at a small US property/casualty insurer, which has been using the solution for 5 years in Underwriting, Claims, Marketing, Finance.
• CIO at a midsize US property/casualty insurer, which has been using the solution for 4 years in Claims, Underwriting, and all support and administrative areas including Executive.
• IS Manager at a large US property/casualty insurer, which has been using the solution for 13.5 years in all business areas.
• SVP at a midsize US property/casualty insurer, which has been using the solution for 4 years in Underwriting, Claims, Reinsurance, and Producer Management.
• VP IS at a small US property/casualty insurer, which has been using the solution for 6.5 years for all functional areas.
• Computer Operations / System Administrator at a small US property/casualty insurer, which has been using the solution for 3.5 years in Underwriting, Claims, Marketing, Accounts receivable, and Administration.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…3
Organization…3
Functionality…4
Technology…4
Overall Customer Satisfaction…4
Additional Client Comments…5
About Novarica…6