Report Summary:

CSC Legal Solutions Suite is a Web-based application used for simplifying and automating legal management processes. The solution was launched in 1999 and re-architected in 2006. CSC has 34 U.S. clients in production, the majority being personal lines insurers with under $1 Bn in NWP and the rest consisting of personal lines insurers over $1 Bn in NWP and health insurers under $1 Bn in NWP. Publicly-announced clients include MAG Mutual, MIIX Insurance Company, Physicians Insurance Company of Wisconsin, the PMA Insurance Group, State Auto Insurance Companies and others.

References for this Novarica ACE Ranking included:

• VP Litigation Services at a large US property/casualty insurer, which has been using the solution for 6 years for claims and general counsel.
• Legal Initiatives Director at a large US property/casualty insurer, which has been using the solution for 8 years for claims and corporate legal.
• AVP at a large US property/casualty insurer, which has been using the solution for 3 years for claims.
• Manager Legal/Large Loss at a large US property/casualty insurer, which has been using the solution for 5 years for claims litigation.
• Vice President at a large US property/casualty insurer, which has been using the solution for 5 years for claims administration.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4