Report Summary:

Comtec is a member of the Malam-Team Group, a publicly traded company and the largest technology company in Israel. TIS (Total Insurance System), their modular policy administration system, was launched in 1976, and was last re-architected in 2005. TIS is designed to support all major property and casualty lines of business, and is live across multiple lines of business outside North America. Comtec reports that 1 North American client (with less than US$1 billion in NWP) is live on the solution, with another in implementation. The system is in use at 30 clients in EMEA, including several with over US$1 billion in NWP. The solution was profiled in Novarica Market Navigator™: US Property /Casualty Policy Administration Systems 2009 (Q2) published in May 2009.

References for this Novarica ACE Ranking included:

• IT Manager at a small EMEA property/casualty insurer, which has been using the solution for 4 years for policy issue, policy maintenance, underwriting, etc.
• VP-CIO at a midsize EMEA property/casualty insurer, which has been using the solution for over 7 years for policy management, billing, and claims.
• GMPA at a small EMEA property/casualty insurer, which has been using the solution for over 3 years for insurance.
• VP at a large EMEA multiline insurer, which has been using the solution for over 18 years.
• CFO at a small EMEA property/casualty insurer, which has been using the solution for 9 years for underwriting, finance and claims.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4