Report Summary:

StoneRiver's Workers' Compensation Management System (WCMS) is an end-to-end policy administration system for workers' compensation, with functionality including accounting, claims management and policy administration. Policy administration functions include agent commissions, billing and accounts receivable, an NCCI statistical interface and rating. The structure of WCMS is modular. Publicly-announced clients include AmeriHealth Casualty Services, CompWest Insurance and Key Risk Management Services.

References for this Novarica ACE Ranking included:

• IT Manager at a small US property/casualty insurer, which has been using the solution for 3.5 years for workers comp insurance.
• Operations Manager at a small US property/casualty insurer, which has been using the solution for 10 years for underwriting and claims.
• VP at a small US property/casualty insurer and TPA, which has been using the solution for 8 years for underwriting, policy issuance, and claims.
• AVP at a midsize US property/casualty insurer and TPA, which has been using the solution for 10 years for underwriting, policy services, claims and billing.
• IT Manager at a small US property/casualty insurer, which has been using the solution for 3 years for underwriting, accounting and claims.

Novarica Average Customer Experience (ACE) Rankings are produced independently and are not sponsored by the vendor. Novarica offers vendors the opportunity to direct clients to the survey and also solicits participation directly from its own network of insurer contacts.

CONTENTS

About the Respondents…2
Staff…2
Organization…3
Functionality…3
Technology…3
Overall Customer Satisfaction…4
Additional Client Comments…4
About Novarica…4