Novarica’s core team is made up of subject matter experts with previous experience ranging from analyst firms, consultancies, financial institutions, and solution providers. This team works closely with our research council, in-house research team, and a wide network of contacts to build the knowledgebase to support our research and advisory services.

  • All Banking Insurance
  • Matthew Josefowicz

    Matthew Josefowicz is a managing director at Novarica. He is a widely-published and often-cited expert on insurance and financial services technology, operations, and e-business issues who has presented his research and thought-leadership at numerous industry conferences. Over the past decade, he has worked directly with dozens of US and international CIOs to advise them on IT strategy and solution selection, and has written more than 100 reports on insurance technology issues. He is also the lead moderator of the Novarica Insurance Technology Research Council. Prior to launching the insurance practice at Novarica, he founded the global insurance group at analyst firm Celent and led it for more than six years. His other experience includes hedge fund D. E. Shaw & Co., LP. He holds a B.A. magna cum laude from Brown University. He can be reached directly at

  • Chad Hersh

    Chad Hersh is a managing director in the insurance practice at Novarica. For the past ten years, he has been the primary researcher and author of the market leading reports on insurance core systems, and is a widely recognized expert on the topic who has presented at numerous conferences and conducted numerous vendor selection projects for US and international insurers. He joined Novarica from analyst firm Celent, where he spent five years after serving as an e-business director and IT strategist at AIG American General. He holds a BA in Economics and an MS in Accounting with a MIS concentration from Rice University, where he has also taught consulting and e-business. He can be reached directly

  • Rob Rubin

    Rob Rubin is a managing director and leads the banking practice at Novarica. Prior to joining Novarica, Rob ran his own research business and created – the largest panel of “bank shoppers” in the US. Rob also spent 8 years at Forrester Research, launching several consumer research services to understand how technology changes behavior. Recently, Rob has published research about the imperative for banks and credit unions to reach Gen-Y consumers, how to provide “effortless” online experiences and how to win more customers by increasing online visibility. Rob is a featured speaker at industry events, has been widely quoted in national and trade press, and has appeared on TV networks such as ABC and CNN. He can be reached directly at

  • Catherine Stagg Macey

    Catherine Stagg-Macey acts as Associate Research Director for UK and European insurance. Prior to working with Novarica, she was Senior Vice President responsible for Celent’s European insurance practice based in the firm’s London office. She has spent almost 25 years in the insurance and technology industries as a management consultant, company executive, and analyst. She is a well-known presence in the European insurance technology world, and has served as keynote speaker for dozens of events in the UK and Europe. She has authored more than 80 reports on European insurance technology trends, best practices, and vendors over the last decade, and has worked closely with European insurer CIOs and their teams to advise them on technology and innovation strategy. Catherine holds a degree in Computer Science and Economics from the University of Witwatersrand. She can be reached directly at

  • Martina Conlon

    Martina Conlon is a principal in Novarica's insurance practice focused on the P&C and healthcare markets. Martina is the primary researcher and author of market leading reports on agent portals, business intelligence, business process outsourcing and IT staffing strategies. She provides expertise on IT best practices, organizational approaches,and strategic technology architecture and planning. Her recent consulting experience includes vendor selection efforts, insurer peer benchmarking, IT organizational assessments and IT sourcing strategies. Prior to Novarica, Martina served as Director of Enterprise Technology for Arbella Insurance, where she was responsible all enterprise applications, including policy, billing, claims, business intelligence, websites and portals. She has also served as Principal Consultant with leading technology and consulting firms where she partnered with client executives to launch technology solutions to meet strategic business goals. She holds an MBA from Boston University and a BSEE from Tufts University. She can be reached directly at

  • Rob Mcisaac, FLMI, LLIF

    Rob McIsaac is a principal in the insurance practice at Novarica with expertise in IT leadership and transformation as well as technology and business strategy for life, annuities, wealth management, and banking. He has broad experience in IT strategy and management in the insurance and financial services industries. Prior to joining Novarica, he served in a series of senior technology management positions including leading the Business Transformation Office at Nationwide Insurance and as the CIO for First Citizens Bank, a rapidly growing regional firm based in Raleigh, NC. Rob spent the majority of his career at Guardian Life, where he was the Divisional CIO responsible for annuity, distribution and broker dealer operations and at Prudential Insurance, where he held a variety of positions including leading e-Business development efforts. Rob holds a BA in Economics from Montclair State University, an MBA in Information Systems from Seton Hall University and has received a number of business and technical designations including FLMI and LLIF. He can be reached directly at

  • Tom Benton

    Tom Benton is a principal in the Insurance practice at Novarica with expertise in IT strategy, business process reengineering, CORE systems implementation and project management, primarily for life and annuities. Prior to joining Novarica, he served as VP, Technology and Systems at Navy Mutual, where he led a multi-year strategy to transform the core systems, which included a rapid-deployment Policy Administration System implementation. Tom has broad experience as a senior IT executive, serving as CIO/CTO at two medium-sized non-profits in the Washington, DC area, and has held positions in IT project management at PG&E and General Electric. Tom holds a BS degree from Cornell University and a MS degree from MIT. He can be reached at

  • Edward Keenan

    Edward Keenan is a principal with Novarica with experience in software design for the financial industry. Prior to joining Novarica, he served as an Executive Director for the Institutional Securities Group Technology division at Morgan Stanley, where he managed development of real-time trading systems for clients and internal users across a variety of asset classes, including Equities, Options, Futures, Currencies, and Fixed Income products. He has broad experience in SDLC practices, with a special focus on user experience. He holds a BA degree from Brown University and an MS in Computer Science from New York University. He can be reached directly at

  • Steven Kaye

    Steven Kaye is research and knowledge systems manager at Novarica and Series Editor of Novarica’s Business & Technology Trends reports. Prior to joining the company, Steven worked for Accenture as an insurance researcher focused on the US life and property & casualty markets. Before that, he served in both knowledge management and research roles at Gemini Consulting (now part of Capgemini) in Cambridge, Massachusetts for several of the firm's industry practices. Steven holds a bachelors and a masters degree from the University of Michigan at Ann Arbor. He can be reached directly at

  • Thuy Osman

    Thuy Osman is a senior analyst at Novarica. Her recent research topics include analyses of Gen Y preferences in financial services and market and technology issues in Latin American Insurance. She has also worked on numerous insurer core system evaluation. Thuy's prior experience includes several research and financial analyst positions, teaching and educational consulting. She holds an MBA from Brandeis International Business School and a B.A. from Brown University. She can be reached directly

  • Elisabeth Maguda

    Elisabeth Maguda is a senior researcher at Novarica and Series Editor of the Novarica Market Navigator reports. She focuses on insurance technology vendor research and consulting engagements. Prior to joining the company, Lis worked in multiple capacities at Harvard University, most recently as a Financial Assistant for the Interfaculty Initiatives in the Office of the Provost. She holds a B.A. cum laude in English from Harvard University. She can be reached directly at

  • Kim Todaro

    Kim Todaro is a researcher in the banking practice at Novarica. Prior to joining the company, Kim worked at Facilitas as a research associate. Kim is in charge of making sure institution and account information is up-to-date on FindABetterBank and works on digital strategy projects and benchmarking studies. She holds a B.A. in Economics from Montclair State University. She can be reached directly at

  • Donald Tam

    Donald Tam supports Novarica's principal team in client relations, marketing, and operations from our NYC headquarters. Prior to joining the company, Donald worked at GfK Custom Research as a research associate in the mystery shopping division. He holds a B.A. in Economics from Stony Brook University. He can be reached directly at

  • Faye Yuan

    Faye Yuan is an analyst with Novarica, working with both the insurance and banking practices. She is a recent graduate of the Fletcher School of Law and Diplomacy, where she consulted for a global insurance company in the Global E-Business and Digital Marketing group. Prior to grad school, Faye worked at a leading IP law firm reviewing patent applications for international high-tech firms before joining antitrust attorneys at the U.S. Federal Trade Commission to review mergers and acquisitions, and to investigate anti-competitive complaints against pharmaceutical, healthcare, and IT companies. She graduated from Wellesley with a BA in political science and economics. She can be reached directly at