Summary

As commercial lines pricing continues to firm up, commercial carriers are focusing on expense reduction, growth strategies, and improving underwriting results.

Top initiatives for commercial carriers include core systems replacement, agent portal functionality, and business intelligence & predictive analytics.

This report provides an overview of commercial carriers business and technology issues, data about the marketplace, and over 25 examples of recent technology investments by commercial insurers.

CONTENTS

Introduction…2
Market Overview…2
Insurer Landscape…4
Top Core Application Issues…5
Front End…7
Core Systems…9
Financials…13
Documents…13
Business Intelligence…14
Specialized Components…16
Top 5 Technology Priorities…17
About Novarica…18