Business and Technology Trends: Workers Compensation
Published: November 2012
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Top initiatives for WC carriers include core claims systems replacement, business intelligence – especially predictive analytics, portal functionality to provide self service capabilities both to agents and policyholders, policy administration system replacements, and document management upgrades.
This report provides an overview of workers’ comp business and technology issues, data about the marketplace, and over 28 examples of recent technology investments by workers’ comp insurers.